The Customer is NOT Always Right
Misadventures in Retail

Archive for June 2008


June 26, 2008

This is just a quick blog to apologize for the lack of stories.  I’m in the final stages of a move so hang in there. I’m not quitting this or anything.  Don’t panic, As soon as the move is over and I have internet in my new place I will be back with more amazing […]


June 20, 2008

Sorry for the lack of updates the past few days. I am in the process of moving. I had the day off yesterday, but when I got to work I was presented with proof that the stupid people aren’t just there to see me. Apparently the cashier at returns (ever notice how the majority of […]

Long Lost Humor

June 16, 2008

Today’s blog is going to be about something from a past job, due to the fact that I have to work all night and may not have time to blog later. I used to work graveyards at a 24-hour convenience store. This particular store was a huge money drainer for the surrounding community because of […]

You Have to Work for That Refund, Brother!

June 16, 2008

So today’s story will be short, mainly because it’s late and I had to work all day. Sorry, I will try to make it up to my readers tomorrow. It never amazes me how lazy customers can be at our store. The other day I had a guy come to the returns desk. He was […]

Thank you, Oh Wise Teacher. Here’s A Cookie.

June 14, 2008

Today’s blog is going to be split. The customer story just didn’t seem long enough. We have this customer from time to time who likes to come in and point out things that we don’t have written in plain sight for the general public. He does it like he is a customer that is really […]

What? You’re an ass? Of course I want to help you.

June 13, 2008

For some reason, people like to think that if you act like a total ass to the people who run the returns department, that it will make them want to help you more. I don’t understand this logic. Why would you want to piss off, or hurt the feelings of someone who is trying to […]

Friends Don’t Let Friends Shoplift High

June 12, 2008

Returns is a funny place sometimes. You never know who is going to try to pull a scam. A few weeks ago I was called up by my returns cashier to approve (or not) a return. When I arrived at the desk I saw a tall, lanky “gentleman” with bloodshot eyes who kept licking his […]

Reimbursement for Stupidity?

June 11, 2008

I got a call at work the other day from a customer. It started out pleasant enough. “Yes, I was in there just a few minutes ago and bought some things. When I got home a few things were not in my bag.” “Do you remember what register you were at?” I asked, and then […]

Our Bags Aren’t Stupid, You Are.

June 11, 2008

So, the other day I was working at the returns desk (for those of you who don’t know, cuz a lot of customers don’t seem to, that is where you return things that you don’t need, want, or are broken. You wouldn’t believe how many times people come up to a regular cash register lane […]


June 11, 2008

Hello everyone.  I am a retail worker for a major hardware and home improvement retailer.  This is going to be my own personal area to blog about some of the more ridiculous customers I deal with.  So come and have a laugh with me at their expense.  Also feel free to comment with your own […]