Friends Don’t Let Friends Shoplift High

Returns is a funny place sometimes. You never know who is going to try to pull a scam. A few weeks ago I was called up by my returns cashier to approve (or not) a return. When I arrived at the desk I saw a tall, lanky “gentleman” with bloodshot eyes who kept [...]

Reimbursement for Stupidity?

I got a call at work the other day from a customer. It started out pleasant enough.
“Yes, I was in there just a few minutes ago and bought some things. When I got home a few things were not in my bag.”
“Do you remember what register you were at?” I asked, and then [...]

Our Bags Aren’t Stupid, You Are.

So, the other day I was working at the returns desk (for those of you who don’t know, cuz a lot of customers don’t seem to, that is where you return things that you don’t need, want, or are broken. You wouldn’t believe how many times people come up to a regular cash register lane [...]